Refund & Cancellation Policy

You can cancel a monthly subscription at any time from your account dashboard. When you cancel:

• Your plan stays active until the end of the month you have already paid for.
• After that date, your subscription ends and access to ongoing Platform Care services pauses until you resubscribe.
• We do not prorate or refund partial months.

You can cancel an annual subscription at any time from your account dashboard. When you cancel:

• Your plan stays active for the full duration you have paid for — you keep your site, edits, and support through the end of the annual term.
• The subscription will not auto-renew at the end of the term.
• Annual terms are non-refundable once started. If you cancel mid-term, you will not receive a partial refund, but you will retain full access through the paid period.

Tiered edit allowances (3, 6, 12, or unlimited edits per month) reset each billing month and do not roll over. Unused edits in a given month are not refunded or credited.

If you were charged in error, contact us within 30 days at admin@stephenhaydesign.com and we will review and, where appropriate, refund the charge.

Refunds and change-order terms for custom projects are governed by the specific proposal or statement of work signed for that engagement.

Sign in and visit your subscription dashboard to cancel. You can also email admin@stephenhaydesign.com and we will process the cancellation for you.